Contact
FAQ
How does your shipping process work?
Your purchases will typically be shipped within 1 to 3 days.
All items worth over $750 will require a signature upon delivery.
For domestic shoppers, standard shipping is offered through USPS or UPS, while FedEx Express and UPS Express are available for expedited shipping options.
International shoppers can anticipate their packages being shipped via FedEx Express, DHL, or UPS Express for expedited delivery.
Are there any import duties or additional costs associated with international orders?
Normally, there are no additional costs such as import duties associated with international orders. We mark your goods so that you won’t incur additional import duties or costs.
Do you provide authentication services?
All our products are carefully authenticated for legitimacy. If you wish to have a product from another seller authenticated, the fee is 8€ or 10$. We also provide an Authentication Document with each purchase, which can be useful if you decide to resell the item.
Are all of the items genuine/authentic?
Prior to shipping, we meticulously inspect each item for authenticity, ensuring that all our products are 100% genuine. Unlike other shops, we specifically check for “Frankenstein” pieces. Additionally, with each order, you will receive an Authenticity Document for added assurance.
Are your products new or pre-owned?
Our selection includes both brand new and pre-loved products. Rest assured, we do not offer damaged products.
Additionally, the condition of each product is clearly stated in its description.
Which shipping company do you rely on for shipments?
We exclusively partner with reputable shipping companies such as UPS, FedEx, and DHL Express. If you have a preference for a specific courier, please inform us before placing your order.
I'm a reseller, am I able to sell on your platform?
Yes, we collaborate with established resellers, but our criteria are stringent. We require a flawless track record without any past customer complaints, as our priority is ensuring 100% customer satisfaction. Please feel free to contact us for further details.
Returns
Returns are accepted within 7 days of receiving the item, and store credit is issued exclusively. All returned items must be in their original condition. Products purchased new with tags must be returned with tags still attached and in unworn condition. The buyer is responsible for covering the return shipping and handling costs. Store credit will be provided for the total item cost minus the original shipping expenses.
What is the process for returning purchases?
You have seven days from the date of receipt to initiate a return for your item. All returns will be issued store credit for the total item amount, excluding shipping costs. Upon receiving your return, you will receive a personalized code via email, which can be applied to your future purchases. This code does not have an expiration date.
Do you have a showroom available?
We're excited to announce the upcoming opening of our first showroom/physical store! Sign up with your email to ensure you don't miss out on the opening party.
Can I offer my items for sale to you?
We do buy items. Please reach out to us via email or social media to discuss further details.
fyougrails@fyougrails.com
Who is responsible for return shipping costs?
The buyer is responsible for covering the shipping fees for returned items.
Do you accept cryptocurrency as a form of payment?
Yes, we do accept cryptocurrency. Please reach out to us via email for more details. We accept all cryptocurrencies.